Frequently Asked Questions
How much is shipping?
It depends on the weight of the parcel and the delivery operator. You will see the cost
of delivery when placing your order. See also https://silveralpaca.com/shipping-policy/
How long does standard shipping take?
I accept 15 to 30 business days by standard certified mail.
How long does express delivery take?
FedEx takes 7 to 14 business days.
Do I need to sign for delivery?
No. However, you need to provide your payment details and shipping address.
Do you ship to Canada?
Yes. We ship throughout Canada.
If I don't like an item, how can I return or exchange it?
You can return the product, but the cost of return shipping is on you.
How quickly can you get a refund for an item that I don't like or don't like?
We will refund the money in full, provided that the goods are not damaged, or not used within 30 days of receiving the goods back.
How to measure?
